سياسة الاستبدال والإسترجاع

Return and Exchange Policy: -At Pars, we care about the quality of our products and ensure that each order is carefully inspected before shipping. We clarify below the approved return and exchange policy, noting that our products are food items, and accordingly, this policy is applied in accordance with the applicable regulations in the Kingdom of Saudi Arabia. First: Cases not covered by return or exchange Due to the nature of food products, products cannot be exchanged or returned after the order is completed, except in the cases outlined below. Second: Cases where exchange or return is accepted Return or exchange requests are accepted only in the following cases: 1. Receiving a damaged or broken product due to shipping. 2. Receiving a different product from the requested one. 3. The product is expired upon receipt. 4. Not receiving the order after the expected delivery period without a valid reason, after verifying with the shipping company. Third: Conditions for submitting a return or exchange request To consider the request, the following are required: • Submitting the return or exchange request within 24 hours of receiving the order. • Attaching clear photos of the product showing the reason for the request. • The product must be unused, unopened, and in its original condition with complete packaging. • Having the purchase invoice or order number. Pars store has the right to refuse the request if the above conditions are not met. Fourth: Processing time for the request • The request will be reviewed and responded to within 3 working days from the date of receipt. • If approved, one of the following options will be implemented: • Replacing the product with a similar one (subject to availability). • Refund via the same payment method used at purchase. Fifth: Refund policy for Tamara orders In case of payment using Tamara: • Refunds are exclusively processed through Tamara. • No amounts are transferred directly to the customer outside the Tamara platform. • The refund process is subject to Tamara’s approved policies. Sixth: Shipping fees • If the reason for the return or exchange is due to an error by the store or the shipping company, Pars will bear the full shipping costs. • If the reason is the customer’s fault, the customer bears the full shipping costs. Seventh: Cases where the request is refused Return or exchange requests are not accepted in the following cases: • Submitting the request after the specified deadline. • The product has been used, opened, or its condition has changed. • Removing labels or damaging the original packaging. • Missing accessories or original packaging. • Orders without proof of purchase. Eighth: Steps to submit a return or exchange request Contact us directly: • Email: [email protected] • WhatsApp support: 966536277945 • Or through our official social media accounts. We will review the request within 48 hours. You will be notified of the appropriate action, whether it is a refund or product replacement. We are happy to serve you!